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← Overview Database of Innovative Social Policies in Europe

National Career Service

Country of implementation
United Kingdom
General short description of the innovation
The National Careers Service aims to provide information on learning and work along with professional impartial advice to young people and adults. The Service is comprised of three channels: face-to-face, telephone and web. The Service is delivered in the community by 11 prime contractors in 12 geographical areas of England. / / The service is the result of several key reforms after the change in government including the cancellation of Connexions service, previously responsible for careers guidance for young people passing to schools, and the transformation of the adult Next Step service into a new service providing careers information, advice and guidance to adults and young people aged 13 and over drawing in telephone and online services.
Target group
Policy Field
  • social
Type of Policy
  • public
  • public-private partnership
Duration of the policy
Since 2012
Scope of innovation
  • Scope: structural
  • Spatial coverage: England
General description of (intended) objectives and strategies
The vision for the National Careers Service is set out in Right Advice at the Right Time. It aims to support young people to develop their career, to improve their skills and to get ready for work. In addition to this, it seeks to facilitate finding the types of support available and the funding to support their learning.
Type of innovation
  • new policy, practice or measure
  • retrenchment or expansion of an existing/earlier policy
New outputs
  • services
Intended target group
Young people aged 13 and over
Actors involved in policy-making/implementation and/or evaluation
  • central state
  • private for-profit organisations (commercial)
  • private not-for-profit organisations (e.g. Third Sector organisation or NGO)
Intended output
  • services
Intended and unintended outcomes
Service user statistics for the first year from April 2012 to March 2013 show that 667,000 new adult customers received face-to-face advice through over 1.15 million sessions, and there were more than 276,000 telephone calls with adults. There were also over 7 million hits on the website. These data suggest that the balance of service delivery continues to evolve as the on-line provision develops.
Clarification of outcomes in terms of impacting resilience and labour market inclusion
In terms of service impact, around half of the customers who progressed into employment said the adviser had played a big part (17 per cent) or some part (36 per cent) in helping them to achieve progression (BIS 2012). Similarly, of the nearly two-thirds (63 per cent) who had progressed into learning, three-fifths said that the adviser had played a big part (26 per cent) or some part (35 per cent) in helping them to achieve this goal. / / Literature: / - BIS (2012) Next Step Satisfaction and Progression Surveys: Annual Report (September 2011- March Fieldwork) London: BIS satisfaction-and-progression-surveys-annual-report-september-2011-march-2012-fieldwork /
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