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Individualised job-support Plan - Personal Counsellor (Accompagnement individualisé et Conseillers référents)

Country of implementation
Belgium
General short description of the innovation
The main job-coaching scheme implemented by le Forem, the ?individualised job-support Plan? (?l?Accompagnement individualis‚?) has been shaped and developed in January 2010. / This ?individualised Job-support?, proposed to every jobseeker who registers at FOREM (irrespective of his/her age or sociological criteria), consists of ensuring a real coaching and a tailor-made action plan for unemployed people, based on a trust relationship between the jobseeker and his/her personal counsellor. The aim is to give the jobseeker a ?boost? and to support him into work, as soon as he/she registers. / This plan is mainly based on: / - A simplified registration process, with distant access (call centre & website) as often as possible, notably for a re-registration as a jobseeker; / - Early intervention, shortly after registration, including: / (1) Immediate information and orientation to the services available on the website, via call centres and in open-access service-centres. / (2) Job-vacancies transmission, based on the profile captured at the moment of registration. / - Assignment to a personal / referent counsellor (® coach ¯), who is the privileged interlocutor of the jobseeker, offering a personal contact through face-to-face, interviews, emails or phone contacts, and ensuring the adequate follow-up of the agreed action plan. / (https://www.leforem.be/particuliers/chercher/etreaccompagne/dispositifs/accompagnement.html) / The individual Job-support Plan, proposed to every jobseeker (irrespective of his/her age) has been inspired (?tested out?) by the JOBTONIC scheme, a former guidance scheme (implemented from 2008 to 2010) and now interrupted in its previous format, which was specifically / devoted to the guidance of youth (18-25) when leaving school. / The aim of Jobtonic scheme was to surround young jobseekers very early in their jobsearch, but also to ensure an individual, tailor-made and frequent support. From the start of this measure, the job-support?s methodology implied early and intensive intervention from the counsellor. This measure inspired several dimensions of the ?individualised job-support scheme? such personal/referent counsellor, tailor made (differentiated) follow-up based on customer characteristics and level of autonomy, etc. / / According to qualitative surveys (® Barometer Surveys on Qualitative Impact) carried out in 2009 about Jobtonic, interviewed jobseekers considered that there was a problem about the visibility/transparency of services (?landscape fragmentation?) probably linked to the fact that they had multiple contact-points (several specialised counsellors) during their pathway (from registration, to interviews and follow-up actions). It appeared that young jobseekers were generally more satisfied when the job-support was on a more tailor-made and individual basis (individual-based contacts and interviews). Based on these conclusions, it was decided, in coordination with the Minister of Employment, to generalize the individualised methodology (of Jobtonic) to a more general scheme applying to all jobseekers: the individual job-support process. / / The plan is mainly based on: / / - A simplified registration process, with distant access (call centre & website) as often as possible, notably for a re-registration as a jobseeker; / - Early intervention, shortly after registration, including: / (1) Immediate information and orientation to the services available on the website, via call centres and in open-access service-centres. / (2) Job-vacancies transmission, based on the profile captured at the moment of registration. / - Assignment to a personal / referent counsellor (® coach ¯), who is the privileged interlocutor of the jobseeker, offering a personal contact through face-to-face interviews, emails or phone contacts, and ensuring the adequate follow-up of the agreed action plan. / / The intervention of the personal counsellor is structured on: / - an assessment interview (with a signed agreement), in order to review skills and qualifications/ experiences/ diploma/ abilities, to identify the vocational project, to analyse the job positioning of the jobseeker, and to define the required action plan, with regard to his/her specific needs and personal situation, as well as the labour market needs. / - the action plan set-up (established in parallel with the assessment interview), / - the action-plan follow-up for implementation of agreed actions in the long-term. During the whole action-plan follow-up, the jobseeker is supported and coached by his/her assigned counsellor. / / The pathway could imply specific orientation services, including career guidance, literacy, prequalification, vocational training, traineeships, ... This wide service offer is made available thanks to the partnerships between le Forem and different insertion and training operators (call for / proposals and other contracts with public, private...). /
Target group
Total Population
Policy Field
    Type of Policy
    • public
    Duration of the policy
    2010 - undetermined
    Scope of innovation
    • Scope: Structural
    • Number of intended beneficiaries: 130 000
    • Spatial coverage: regional
    General description of (intended) objectives and strategies
    The goals of the ?individualised job-support? scheme are: / - to strengthen the quality of the guidance and job-support ? in long term perspective- through an individualised and tailor-made relationships between the counsellor and his/her assigned jobseeker. / - to increase the number of coached jobseekers. / / The pathway could imply specific orientation services, including career guidance, literacy, prequalification, vocational training, traineeships, ... This wide service offer is made available thanks to the partnerships between le Forem and different insertion and training operators (call for / proposals and other contracts with public, private...). /
    Nature of the innovation-long-term perspective
    Yes
    Type of ideal-typical strategy for the innovation
    • encompassing security
    • others (social inclusion )
    Type of innovation
    • new form of policy implementation/delivery
    • new policy, practice or measure
    New outputs
    • job guidance, coaching and/or counselling
    Clarification of intended mechanisms, outputs and outcomes (optional)
    Products : / - Matching tools and ICT development (in progress), / - Training modules for the staff, / - ?Vademecum? (methodology guidebook) for personal counsellors /
    Intended target group
    All unemployed jobseekers ? irrespective of their age, category ?, after registration (re-registration)
    Working age population
    • employment situation (unemployed)
    • main source of income: social protection (unemployment benefits or social assistance)
    Actors involved in policy-making/implementation and/or evaluation
    • agency or national social insurance body (Public employment service )
    • regional government
    Clarification of the role of various actors
    The pathway could imply specific orientation services, including career guidance, literacy, prequalification, vocational training, traineeships, ... This wide service offer is made available thanks to the partnerships between le Forem and different insertion and training operators (call for / proposals and other contracts with public, private...). /
    Intended output
    • job guidance, coaching and counselling
    Clarification of outcomes in terms of impacting resilience and labour market inclusion
    Better guidance should result in better matches made on the labour market.
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