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Non-response Pilots

Country of implementation
Belgium
General short description of the innovation
The Flemish PES (VDAB) collaborated in nine pilots with coaches of local private non-profit social work partners familiar with the group of hard to reach young jobless people to (1) reach out to the target group by searching them proactively in the city, and (2) support them in their (re)insertion in the labour market. These young people were to receive the whole package of services ? intensive coaching, job hunting and mediation, job coaching even after finding employment ? from one coach to enable them to build trust in their coach. The different phases could overlap and be repeated; it was not meant as a linear pathway. The expertise from partners in different policy domains were brought together and innovative techniques and instruments were used: outreach strategies and attention was paid to the removal of non-employment related barriers like welfare issues or housing problems.
Target group
Youth
Policy Field
    Type of Policy
    • publicly mandated to non-state organisation
    Duration of the policy
    2008 - 2009
    Scope of innovation
    • Scope: temporary
    • Budgets: The payment of the partners was input-based (rather than result-based).
    • Number of intended beneficiaries: 280
    • Spatial coverage: regional, cities
    General description of (intended) objectives and strategies
    In September 2007 the Flemish government and Flemish PES (VDAB) established a new ?comprehensive approach? for young people, i.e. the Youth Work Plan involving a ?work first? approach to activation. However, a vast group of jobless young people did not register at VDAB or withdrew early from VDAB, especially in the bigger cities. To overcome these limits, VDAB launched a range of non-respons pilots at the end of 2008. The goal was to develop new methods to reach out to hard to reach jobless young people in an urban context, to find them and offer them more appropriate services. / / In each pilot, the task of the coach is to (1) reach out to the target group by searching them proactively in the city, and (2) support them in their (re)insertion in the labour market. The partners were free to decide on the means of achieving the objectives, but VDAB imposed a number of minimal requirements: / The pilots were to be organized on a small scale and have a clearly defined target group. / These young people were to receive the whole package of services ? intensive coaching, job hunting and mediation, job coaching even after finding employment ? from one coach. This should enable them to build trust in their coach. / The service package was not meant to be a linear pathway as the different phases could overlap and be repeated. / The pathway was to have a clear focus on work and be as short as possible with a maximum duration of 12 months. / To achieve this, the expertise from partners in different policy domains was to be brought together. / Finally innovative techniques and instruments were to be used. In most pilots innovative outreach strategies were used like going to find the young people in their natural environment, making house calls, accompanying the young people to a service provider or a job interview, keeping in touch on a regular basis via text messages or phone calls. Another important innovative strategy was the attention paid to the removal of non-employment related barriers like welfare issues or problems with housing3. /
    Type of ideal-typical strategy for the innovation
    • encompassing security
    Type of innovation
    • new form of partnership or cooperation
    • new form of policy implementation/delivery
    • new policy, practice or measure
    New outputs
    • job guidance, coaching and/or counselling
    Intended target group
    Young jobless hard to reach people, more precisely: those who are ?not reachable as they did not register with the PES, or have not (yet) been reached by the PES; on the other hand, the pilots target those who are ?occasionally but not systematically reached by the PES making it impossible to achieve a positive outcome?.
    Working age population
    • main source of income: social protection
    Actors involved in policy-making/implementation and/or evaluation
    • agency or national social insurance body (Public Employment Service)
    • private not-for-profit organisations (e.g. Third Sector organisation or NGO)
    Clarification of the role of various actors
    the local private non-profit social work partners provided coaches familiar with the group of non-participating young people
    Intended output
    • job guidance, coaching and counselling
    Did the innovation have any outcome related to job quantity?
    According to an evaluation study almost 50% of the participants (136 of the 270) were employed at least once during the pilots, 40% of them had more than one joAccording to an evaluation study almost 50% of the participants (136 of the 270) were employed at least once during the pilots, 40% of them had more than one jo
    Intended and unintended outcomes
    270 young people were reached at the time of evaluation study (Van Parys & Struyven, 2010)
    Clarification of outcomes in terms of impacting resilience and labour market inclusion
    The intention of the pilots was to reach those youngsters who are hard to reach and to help them fulfill their potential on the labour market. / An evaluation study found that apart from the hard (employment) results also intermediary and soft results were achieved. Participants were orientated on the labour market towards their chosen employment goal and learned to search and apply for jobs. A process of empowerment was stimulated by learning to fend for themselves. Intensive coaching and job coaching even after finding employment boosted the self-image and motivation of participants. Moreover, work attitudes, life skills and/or labour market competencies were improved. These results make the target group more resilient on the labour market. /
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