twitter   facebook   facebook
← Overview Database of Innovative Social Policies in Europe

Local one-stop job shops (les maisons de l?emploi)

Country of implementation
General short description of the innovation
Local one-stop job shops aim to create centralized locations (60) where people can access comprehensive and complete information about employment, professional integration and training. They aim to improve this service for citizens by developing access to new information and communication technologies. / / Job shops are often are partnerships between the regional public employment service FOREM, the municipality and the public social welfare centre (CPAS). The structures are created based on the integrative principle and the pooling of resources. /
Target group
Total Population
Policy Field
  • education
  • employment
  • equal opportunities
  • social
Type of Policy
  • other (partnership between Forem, the municipality and the public social welfare centre )
  • public
Scope of innovation
  • Scope: structural
  • Budgets: in 2012 the cost of Forem (RH+ other expenses) is estimated at 7.972.033 EUR
  • Number of intended beneficiaries: 123.359 (01/01 ? 31/12/2013) which represents 431.940 visits
  • Spatial coverage: Regional coverage by 60 local job shops
General description of (intended) objectives and strategies
Involve local actors in professional insertion/integration, training and employment in the partnership structures.
Nature of the innovation-short-term perspective
stimulate and facilitate the access of job seekers in the labor market, fight against disaffiliation by facilitating access to information and guidance at a local level while integrating all policy actors involved in employment and training.
Nature of the innovation-long-term perspective
promoting jobseeker?s independence by establishing services near his place of living which centralize information and enable access to ICT and guidance
Type of ideal-typical strategy for the innovation
  • others (collaborative governance )
Type of innovation
  • new form of partnership or cooperation
New outputs
  • governance (involvement of municipalities in employment policies through the local Job Shops and the Local Development Plan of Action )
Clarification of intended mechanisms, outputs and outcomes (optional)
Individuals can access the jobs shops during the free access opening periods (6 half days / week) or are invited by job coaches to interviews.
Intended target group
Job shops are accessible to the entire population (workers, job seekers, employers, students, ...), but their existence can target (mainly) the job seekers in difficulties in particular difficulties in relation to access to new technologies access to mobility and access to paperwork (certificates, CV, ...). / / They are mostly frequented by women (52%) and people without a driving license. Furthermore, they are often used as information hub by the public of other institutions like the public social welfare centres (which are involved in the partnerships), but also by beneficiaries of other associations such as Community Centres. /
Working age population
  • main source of income: social protection (unemployment benefits and social assistance benefits)
Actors involved in policy-making/implementation and/or evaluation
  • municipal government (The Commune is involved by making infrastructure available, taking up certain operating costs and by providing additional staff if necessary. Public social welfare centre (CPAS) may also intervene in the management of certain costs and by providing the human resources structure (eg people under contracts Article 60 ? 7) )
  • private not-for-profit organisations (e.g. Third Sector organisation or NGO) (Different organisations and/or training operators may be involved in the deployment of the services offered by the Job Shop by decentralizing a part of their activities to the Job Shop (Ex: permanence of Mire, AWIPH ... ))
  • regional government (The Walloon Region controls this policy by validating the establishment of the Job Shop (based on predefined specifications), analyzing and evaluating the annual activity reports of each Job Shop and certifying the Job Shops)
Intended output
  • governance
  • job guidance, coaching and counselling
Did the innovation have any outcome related to job quantity?
see others The characteristics of the partnership structure can anticipate the needs of labor in certain regions. When new businesses are starting up locally, they must first receive an operating permit from the local authorities, which allows the Job Shop to be aware (of future job offers) and contribute to the active management of the labor reserve.
Share this page: