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Flemish one stop shops job centres

Country of implementation
General short description of the innovation
Local job shops (werkwinkels) are local job centres which function as a single point of contact for those seeking employment. Although they are managed by the Flemish PES, they combine PES services together with a representation of different local stakeholders: public social local welfare services, labour counselling, National Employment Office, etc. / / Local job centres function as an information hub and first-line service for citizens and businesses about all work-related aspects and try to make local labour market policy more coherent and locally embedded. According to the need of citizens and businesses, clients are transferred from the basic services to the broad field of specialized services. Job shops advocate more integration and inclusion for every individual with special attention for those that require additional support and with attention for the local and individual context. /
Target group
Total Population
Policy Field
    Type of Policy
    • public
    Duration of the policy
    Local job centres (werkwinkels) were established in 2000.
    Scope of innovation
    • Scope: structural
    • Spatial coverage: regional
    General description of (intended) objectives and strategies
    Local job centres function as an information hub and first-line service for citizens and businesses about all work-related aspects.
    Type of ideal-typical strategy for the innovation
    • others (collaborative governance )
    Type of innovation
    • new form of partnership or cooperation
    • new policy, practice or measure
    New outputs
    • governance
    • job guidance, coaching and/or counselling
    • services
    Clarification of intended mechanisms, outputs and outcomes (optional)
    Collaboration with local welfare structures is important as job counsellors are often confronted with job-seekers suffering from underlying welfare problems (psychological, medical, etc). In practice, however, not all one-stop job shops offer a truly integrated and comprehensive service. While the PES operates in function of the labour market demand, the welfare sector takes a broader view on the individual?s well-being, with employment being one aspect only, which may leads to differences in vision and measures to be implemented 1&2.
    Intended target group
    Job seekers, employers and employees
    Working age population
    • employment situation
    • main source of income: paid work
    • main source of income: social protection
    Actors involved in policy-making/implementation and/or evaluation
    • municipal government
    • regional government
    Intended output
    • governance
    • job guidance, coaching and counselling
    • services
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