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SROP (TMOP) 1.3.1. - The development of the Public Employment Service as part of the integrated labour and social system (2009 Febr-2012 July)

Country of implementation
General short description of the innovation
The programme aimed to develop and improve the efficiency of the Public Employment Service. / Development of the employment service as a part of the integrated labour and social system ¤ Phase I / The SROP 1.3.1 priority project is implemented in the form of three professional components and twenty-three sub-projects. By the end of 2010, HUF3.9 billion financial commitment had been made and HUF2.9 billion had been paid out. /
Target group
Total Population
Policy Field
  • education
  • employment
  • social
Type of Policy
  • public
Duration of the policy
2007- 2013
Scope of innovation
  • Scope: structural
  • Budgets: for years 2007-2013 the accessible financial fund 114.233.356 EUR
  • Number of intended beneficiaries: directly the PES, indirectly approximately 600 000 people unemployed and or receiving disability benefit
  • Spatial coverage: national
General description of (intended) objectives and strategies
The following is a summary of the main activities implemented under the sub-projects. / / LINKAGE OF THE LABOUR MARKET AND SOCIAL SERVICE, The quality assurance of the total public procurement documentation by ESF/UPCC has been accomplished. / / EXAMINATION OF THE SYSTEM OF TOOLS OF THE CURRENT SERVICE MODEL; DEVELOPMENT OF THE / CONDITIONS REQUIRED FOR LABOUR MARKET SERVICE PROVISION AND OF THE TOOLS OF INFORMATION / PROVISION ¤ The fliers (20 types) envisaged under the sub-project have been printed and delivered to the regions. / / DEVELOPMENT OF A NATIONAL VIRTUAL LABOUR MARKET (PREPARATORY STEP I) The contractor prepared the feasibility study. The protocols for the electronic announcements closely related to the virtual labour market are ready. The protocols of the electronic announcements are ready. The feasibility study is ready. The contractor developed the system plan of the connecting systems and the virtual labour market. The activities of the subproject have been accomplished. / / ROMA EMPLOYMENT ORGANISER ACTIVITY ¤ The subproject documentations ¤ contact-making form, contact log, ¤ for involvement in training: study contract, NQR certificate ¤ have been made. Furthermore, the non-personal part of the folder, the co-operation agreement has also been checked. Seven independent regional protocols have been made, as well as twenty-seven independent final studies on the local/small regional activities of the employment organisers. A total of 3,134 persons have been involved as a result of the employment organiser activity. / / DEVELOPMENT OF THE TREATMENT OF CLIENTS WITH REDUCED WORK CAPABILITY; PREPARATION OF THE POSSIBILITY FOR A CHANGE OF ATTITUDE ON THE PART OF THE PES EMPLOYEES The relevant training courses have been terminated; the certificates and memorial certificates are ready. Accomplished training events: multiplicator training, training of NES office heads; training of regional leaders; administrator training. The training events (client management, treatment of drawbacks, communication training) are organised on a continuous basis. The repeated revision and amendment of the E-learning curriculum has taken place. / / DEVELOPMENT/FURTHER DEVELOPMENT OF SERVICES PROVIDED TO CLIENTS WITH REDUCED WORK CAPABILITY, ESPECIALLY TO THE CIRCLE OF PERSONS RECEIVING REHABILITATION ALLOWANCE, AND DEVELOPMENT AND OPERATION OF THE STRATEGIC CO-OPERATION FORMS ¤ The opinions/proposals concerning the methodological guide to the protocol have been delivered. The protocol was signed and it entered into force. The NES office staff use already the new, updated and modified protocol. / ELIMINATION OF COMMUNICATION HINDRANCES ¤ The final version envisaged in the original plans of the protocol for the elimination of hindrances is ready. The contractor subtitled the films and provided them with sign language. Information materials written in Braille have been prepared in 200 copies, in A/5 format; these are easy to handle, and are provided with user-friendly plastic cover sheets. / / PES JOB AGENT PILOTŒ ¤ The active field work of the job agents and their contact-keeping with employers continued under this sub-project. Thanks to the visits paid to employers and to the exploration of vacancies, our staff members identified 5,378 vacancies in 2010. / / DEVELOPMENT OF THE LABOUR MARKET MEDIATOR ACTIVITY OF THE PUBLIC EMPLOYMENT SERVICE THROUGH THE EFFICIENT EXPLORATION OF WORK OPPORTUNITIES SUITABLE FOR BEING ORGANISED IN ATYPICAL FORMS ¤ NESO terminated the contract concluded with the contractor consortium on 24 March 2010 on the ground of defective performance. / / NEW SERVICE PACKAGE TO MICROS/SMSS ¤ Financial and legal counsel is provided on a continuous basis in the seven regions. The new service generated intensive and continuous interest on the part of the employers and those who wanted to start an enterprise. Posters and fliers have been made. / / OPERATION OF THE TEAM LIASING WITH EMPLOYERS WITH NATIONAL COMPETENCE ¤ A roundtable discussion was organised for the employers, with the participation of large service providers and wholesale traders. A successful event took place with the participation of large service providers and wholesale traders and of the commercial interest representation organisations, and the staff members involved in the SME and job agent sub-project. / / FURTHER DEVELOPMENT OF THE CENTRAL IT SYSTEM ¤ Accomplished activities: further development of the PES integrated case administration system (Hungarian abbreviation: IR); quality assurance of the implementation of IT developments. / / EXPANSION OF THE FUNCTIONS OF THE PES PORTAL; FURTHER DEVELOPMENT OF THE E-GOVERNMENT SERVICES The SME portal is ready: the design corrections have been made, the final design was accepted and the domain name has been registered. Rehabilitation portal: design testing, corrections, domain name registration. The missing data tables of the New Etalon (?j Etalon) have / been loaded; the following have been upgraded: CVs generated from the IR, CV entry, Internet-based vacancy announcement, search-matching functions (development and testing). The development of the Virtual Labour Market portal has started. / / DATA WAREHOUSE TYPE DEVELOPMENTS BASED ON THE PES DATA STOCK ¤ The answers to the questionnaire received for the monitoring data cell have been processed; with that step, the 180- day follow-up of persons involved in support in 2009 came to an end. The source data matching of the financial indicators of the active measure has been terminated. The data transformation, entry and retrieval processes has been automated and commissioned. Data supply on labour demand and brokerage has been supplemented with a display of the new public employment data. The data of the two new forms of support of public employment have been matched. / / FPIR (HUNGARIAN ABBREVIATION OF FOGLALKOZTAT­SPOLITIKAI P?NZ?GYI INFORM­CI?S RENDSZER, / / I.E. EMPLOYMENT POLICY FINANCIAL INFORMATION SYSTEM) ¤ Tester training needed for testing the transferred program version has taken place. The testing of the user program provided for testing is underway, in accordance with the schedule defined under the testing plan (in a centralised form, in the presence of the programmer). The environment needed for the FPIR system to go live has been created. The professional audit of the system is over. The correction of the problems indicated by the audit has started. The correction of the core data has been terminated. The FPIR-ETALON systems connection has been finalised in the test environment. The version without IR connection / is ready. / / SUPPORT FOR THE ADMINISTRATIVE PROCESSES OF PES The human resources management system has been introduced; document handling has been modernised; electronic document management has been introduced. / / CENTRAL IT INFRASTRUCTURE DEVELOPMENTS Development of the central computer room and servicing infrastructure: The storages have been liberated and fitted into the SAN on the basis of the SAN system deployment and implementation plan. The consolidation of the databases has taken place together with the SAN system. The production environments (test/training/live) needed for the FPIR system to go live have been installed. Within hat, the application and database environments and the necessary security settings have been made. / / RENEWAL OF THE HR MANAGEMENT SYSTEM OF THE PUBLIC EMPLOYMENT SERVICE ¤ The specification of the HR development model was accomplished on time. The developments associated with Training Phase I (Management training; training to treat the symptoms of burn-out; Team building; Client service skills; Staff training for those responsible for employer contacts; Employment consultant training; Employment advisor training; Development of employer contact keeping) have been accomplished successfully by the specified deadline; joint work has been terminated. Developments concerning Training Phase II (Human Manager Training; Secretarial Skills Training; PR executive training) are also ready, joint work has been terminated successfully. / / GROUNDING OF EMPLOYMENT POLICY DECISIONS ¤ The papers concerning the complex evaluation of labour market policies are ready and they have been accepted. Research activities continue in regard of the control-group-based evaluation of the active measures. The papers on the turnover share of PES, its popularity, and the relevant satisfaction study are ready. Papers concerning the research database have also been prepared and accepted. / / QUALITY DEVELOPMENT ¤ In connection with the roll-out of the partner-centred quality management model of the offices, training in the basics of quality assurance has been accomplished at every one of the 21 offices concerned. In connection with the process-centred quality assurance model activity of the offices, the Manual of the process-centred modelŒ has been compiled, as well as the Project plan for the introduction of a process-centred quality management system at the offices of the PES regional labour centresŒ, the Monitoring plan for the process-centred quality management system introduced at the offices of the regional PES centresŒ, the Work-flows and system of indicators of the process-centred management systemŒ, the Protocol and evaluation order of office auditsŒ. ISO standards have been introduced at NESO and in the regions. The set of tools applied to measure satisfaction has been modernised; the paper on the methodology and protocols has been reviewed and approved. / / UPDATING OF THE PES STRATEGY IN THE AREAS OF THE NEW REHABILITATION AND SOCIAL COMPETENCES ¤ The domestic situation has been analysed; the following papers are ready: Review of the current functions and competences of PES in the mirror of the legislative environmentŒ; Examination of the consistency of the changed organisational structure and task systemŒ; Review of the current management control mechanisms relative to the MbO systemŒ. Foreign status surveys prepared already: Review of the management control systems in the more significant Member States of the European UnionŒ. / / DEVELOPMENT OF THE MANAGEMENT SYSTEM AND THE PLANNING CAPACITIES ¤ The comparative analysis with the PESs of other countries has been made. The output and impact indicators have been worked out, in the knowledge of the current task system. / / SUPPORT FOR INTERNATIONAL AND CROSS-BORDER CO-OPERATION ¤ The economic and labour market situation of the cross-border regions and the relevant forms of employment promotion assistance have been reviewed. The labour market service capacities of the regions concerned have been assessed. A summary paper has been compiled on the best practices, measures, methods and / programmes applied for the purpose of employment expansion. We initiated the amendment of the contract covering the priority project. In connection with the amendment, the sub-projects the activities of which have not been terminated yet have been revised and new sub-projects have been worked out. These are the following: / ¤ Service accreditation modelling / ¤ Deployment of the network to promote the implementation of the New Sz?chenyi Plan and linkage of the labour market services / ¤ Development of supports to provide more efficient assistance to mobility / / / / / / / / / / / / / /
Nature of the innovation-short-term perspective
changing the institutional and service background of the unemployed provisions
Nature of the innovation-long-term perspective
might be radical ¤ tightening the social and unemployment provisons
Type of ideal-typical strategy for the innovation
  • typical strategy for the innovation (optional; according to Obinger)-encompassing security
Type of innovation
  • new form of partnership or cooperation
  • new form of policy implementation/delivery
  • new form of policy monitoring and/or evaluation
  • new form of policy-making
  • new policy, practice or measure
  • retrenchment or expansion of an existing/earlier policy
New outputs
  • governance
  • services
  • training schemes
Intended target group
directly the PES, indirectly approximately 600 000 people unemployed and or receiving disability benefit
Actors involved in policy-making/implementation and/or evaluation
  • making/implementation and/or evaluation-agency or national social insurance body
  • making/implementation and/or evaluation-central state
  • making/implementation and/or evaluation-supra/extra national organisations
Intended output
  • governance
  • services
  • training schemes
Intended and unintended outcomes
Clarification of outcomes in terms of impacting resilience and labour market inclusion
Better PES can mitigate labour market problems in general.
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